As many of my blog/tweet/website friends know I have been in receipt of ESA. I have had to endure the system imposed on me. I have always done everything as openly & honestly as is humanly possible.
Since we (Me & Hubs) were elected by the votes cast by people on 22nd May I have been phoning, writing, e-mailing, sending smoke signals, semaphore & morse code to all the various DWP/HMRC agencies to update them!
I rang a number of them on 23rd of May (the same day as results were counted & verified) explained the situation. Frustratingly I was unable to get past their tick boxes. So I thought I know I will send them a letter. After all there is only a number of times per day that you can keep going through the Spanish Inquisition to get to speak to a human being.
It is now 4weeks since the election, I have 2 Tax Credit Award notices, one is correct as far as I can see and states we are now over the limit & are no longer eligible. The second and most recent one is contrary, it states we are entitled & will be give £x.xx every 4 weeks!
I have tried calling the Tax Credits people every day, I have endured the inquisition only to be told at the end of a 5 minute call to a computerised voice that “there are no Customer Service Operatives free to take my call, to call back at a different time of day, goodbye” There is then a dial tone.
This is ridiculous & unfair on any claimants who must pay for a wasted call to an 0345 number. Is it any wonder so much money is “lost” in the Benefits Budget?
I want to stop receiving money, I want them to take me off their system. I have written, phoned & filled in official forms all to stop being given money to which I very much doubt I am entitled to!
I am at a loss as to what more I can do. It seems that no matter what I do the system isn’t geared for people who actually want to get off benefits. They tell you to contact them if there are any changes in circumstances , how on earth can you do that if you can’t get through on the phone, they won’t accept your letters?
I don’t want a hand up any more, Thank you for the support during a very difficult time BUT we have come through that and no longer require any assistance.
Any ideas on how to get to a human to sort this are very welcome.
Now to try again and again in my stop paying me benefits Groundhog Day!